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Customer Care

The customer is a vital part of any business and here at Foreman Homes we recognise that customer satisfaction is essential. We have a dedicated Customer Care Team to ensure our customers receive the best service possible after purchasing a Foreman Home.

In the unlikely event you will need to contact our Customer Care Department, please follow the guidelines below:

If your problem is of an urgent nature i.e.

  • Gas Leak
  • Electrical Fault
  • Water Leak

Please turn off the gas at the mains, turn the water off at the stopcock or switch off the appropriate electrical circuit breaker. Then contact the Customer Care Department who will arrange for the appropriate engineer to visit.

In order to ensure minimum disruption to you and to deal with any problems effectively, any issues that are of a non-urgent nature should be reported in writing to us at the details below.

Contact

Telephone:
0330 333 7369.

Address:
Unit 1
Station Industrial Park
Duncan Road
Park Gate
Southampton
SO31 1BX

Email:
customer.care@foremanhomesltd.co.uk

FOREMAN HOMES COMPLAINT PROCEDURE

Firstly phone and speak to the Customer Care Department and see if the issue can be resolved, if you feel that a resolution has not been reached then e-mail the details of your complaint to customer.care@foremanhomesltd.co.uk where this will be reviewed by the Head of Customer Care, your complaint will be acknowledged within 2 working days and we aim to respond fully within 10 working days.

If you still feel that you have not reached a satisfactory conclusion then please e-mail the full details of your issue including supporting evidence to executive.office@foremanhomes.co.uk, your complaint will be acknowledged within 2 working days and responded to within 10 working days.